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概要
A committed and well-motivated young person who aspires to hold a position where he will be able to interact with customers on a daily basis. He is currently looking for an exciting opportunity in a customer focused environment, where he will be able to deliver a high quality service & support his employer’s vision. He likes to work with those who actually cares about efforts and efficient work and he is absolutely looking for long term relationships.
工作经历
CSR
CSR
Responded to 100-150 inbound calls per day in high call volume environment.
Handle customer inquiries.
Handle complaints.
Billing questions and payment extension/service requests.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Dealing with calls in a highly professional manner.
Accurately updating customer records with information.
Responding to customers who have special communication needs, such as language difficulties or disabilities.
Answering any queries quickly and efficiently.
